MeetMe23 Terms and Conditions

Terms and Conditions of Weston Investments a.s.
(hereinafter referred to as the „Terms and Conditions“)

These terms and conditions apply to all contracts concluded by Weston Investments a.s., Strašnická 3165/1b, Záběhlice 102 00, Prague 10, ID No. 246 88 088, registered in the Commercial Register maintained by the Municipal Court in Prague under number B 16254 (hereinafter referred to as the „hotelier“) with third parties within the scope of its business activities as defined in Article 1 of these terms and conditions.

 

1. Scope of application of these terms and conditions

1.1 The hotelier operates the MeetMe23 hotel (hereinafter referred to as the „hotel“), which is situated at: Washingtonova 1568/23, 110 00 Prague 1, Nové Město, Czech Republic.

1.2 These terms and conditions apply to contracts with third parties under which the hotel operator, in the course of running the hotel:
– provides accommodation services, as well as related services (in particular catering services);
– lets premises for meetings, conferences or other gatherings, and provides ancillary services (in particular catering services) (hereinafter referred to as „services“).

 

2. Contractual partner

2.1 The contracting party is, on the one hand, the hotel operator and, on the other hand, a natural or legal person who has either confirmed the hotel operator’s offer – a room booking – or, where applicable, placed an order with the hotel operator (hereinafter referred to as the „contracting party“).

2.2 If the contracting party books services and/or places an order on behalf of another person and/or several persons („guests“), the contracting party remains the contracting party in such cases and is liable for the proper performance of the contract by the guests to whom the relevant order and/or confirmation relates. This shall also apply where the hotel operator expressly or tacitly agrees to claim payment for the services from the guests; the contracting party shall always be a joint debtor for all the guests’ obligations towards the hotel operator.

2.3 If the contractual partner is making a booking not for themselves but on behalf of third parties, and clearly states this in their request and/or in the confirmation of the offer, the hotel operator will request payment for the services from the guests and will not request it from the contractual partner, unless the guests fail to meet their payment obligations by the due date or fail to meet them at all. The relevant details of the guests specified in the contracting party’s booking are neither binding nor decisive; only the details specified in the offer confirmation are binding and decisive.

2.4 The contractual partner is liable for any damage caused by guests and for any costs incurred by guests (e.g. minibar, pay-per-view television).

2.5 The hotel operator is entitled to request that guests provide their credit card details at check-in or in advance. In such cases, the person whose credit card details have been stored shall also bear joint and several liability for the payment of all costs and damages incurred in connection with services provided by the hotel operator for the benefit of one or more guests. This shall not apply if the credit card holder can prove that the credit card details were provided to the hotel operator without their knowledge or consent.

 

3. Conclusion of the contract

3.1 Under these terms and conditions, a contract is formed between the hotel operator and the contracting party:
– an order being placed by a contractual partner; and/or
– the submission of a quotation by the hotel operator on the basis of an order from a contractual partner; and
– acceptance of this offer by the other party.

3.2 A booking by a contractual partner may be made in writing, verbally or by other means, provided it specifies the dates of the stay and the number of guests. Any terms and conditions attached to the contractual partner’s booking shall not be taken into account and shall not form part of the contract, unless the hotel operator has clarified the applicability of such terms and conditions in its confirmation.

3.3 An offer made by the hotel operator (hereinafter referred to as the „offer“) must be made exclusively in writing, which also includes email and/or an electronic copy. Room bookings (confirmation of the offer) by the contracting party (hereinafter referred to as the „confirmation“) must be made exclusively in writing, which also includes email and/or an electronic copy.

3.4 The terms and conditions set out by the hotel operator in the offer form part of the contract between the hotel operator and the contracting party, provided that they do not conflict with these supplementary terms and conditions.

3.5 The provisions contained in the offer shall take precedence over the provisions contained in these terms and conditions.

3.6 The hotel is not obliged to provide services that the contracting party has not expressly specified in their booking (e.g. parking). If a guest requests services that were not included in the contracting party’s booking, the hotel may provide them. In such cases, the contracting party is also obliged to pay any costs incurred by the guest in connection therewith.

3.7 The contracting party shall specify in their booking the binding number of guests to be accommodated in each room. The hotel operator is entitled to refuse check-in if more people are to be accommodated in the booked room than specified in the booking. If the hotel operator discovers that more people are actually staying in the room than stated in the booking, they may decide either to charge the contracting party an additional fee or to order the room to be vacated.

3.8 The contracting party is obliged to ensure that each guest accepts these terms and conditions, familiarises themselves with the privacy policy and undertakes to comply with these terms and conditions as set out on the website; any breach of these terms and conditions by a guest shall be deemed a breach by the Contractual Partner itself.

 

4. 
   Payment for services

4.1 The prices of the services which the contracting party has booked with the hotel operator for themselves and/or for guests are set out in the quotation or confirmation. In addition, prices may be governed by these terms and conditions and/or other documents and information provided to the contracting party and/or the guest.

4.2 The prices of services stated in the quotation or confirmation are based on the information provided by the contracting party to the hotel operator as part of their booking. The hotel operator is entitled to unilaterally increase the price if the contracting party has failed to provide information that affects the pricing (e.g. arrival with a pet).

4.3 All amounts are deemed to be exclusive of the applicable VAT, unless the hotel operator has expressly stated otherwise.

4.4 All payments must be made in the currency specified in the quotation or confirmation. If the contracting party and/or guest wishes to settle the bill in cash, they may do so at the hotel in CZK or EUR. The invoiced amount is stated in CZK on the invoice. For any conversion that may be necessary to settle the bill in cash, the hotelier will use the official exchange rate of the Czech National Bank valid on the guest’s day of arrival.

4.5 If the contracting party and/or guest pays by bank transfer, they must use the bank details stated on the invoice; the bank account is held in the currency of the invoice. Any bank charges and exchange rate risks shall be borne by the contracting party or guest. The contracting party or guest is obliged to settle the invoice within the period specified on the invoice. If no such period is specified on the invoice, the invoice must be settled within fourteen days of its receipt by the contracting party.

4.6 If the contracting party and/or guest pays by credit card and/or has provided the hotel operator with their credit card details for the purpose of securing the booking, the hotel operator is entitled, at any time after the expiry of the period for cancelling the booking free of charge (see Article 5 of these terms and conditions) to charge the relevant credit card the amount stated in the offer or confirmation.

4.7 The contracting party acknowledges that the hotel operator may not accept credit cards issued by certain credit card issuers. It is the contracting party’s responsibility to check on the website whether the hotel operator accepts credit cards issued by specific credit card issuers.

4.8 The hotel operator is entitled to request a deposit or payment of the full amount prior to arrival. The contracting party is obliged to pay for the services specified by the hotel operator on the invoice within the payment period stated on that invoice, with the date on which the amount is credited to the hotel operator’s account being the decisive date.

4.9 If the contracting party and/or the guest fails to meet their payment obligations, the contracting party and the guest shall be obliged to pay a contractual penalty amounting to 0.05 % of the outstanding amount for each day of delay or part thereof; the hotelier’s claims for damages remain unaffected.

 

5. Cancellation

5.1 The contracting party and/or the guest may cancel the booking at any time, but must take note of any cancellation fees specified in the offer or booking confirmation.

5.2. The contracting party and/or guest is entitled to cancel their booking of services, either in part or in full, in accordance with the following cancellation terms:

5.2.1. Standard rate
(a) If cancellation is notified at least 2 days before the date on which the services are due to commence, 0 % of the total price will be charged.

b) If cancellation is notified less than 2 days before the date on which the services are due to commence, or in the event that the guest fails to arrive, 100 % of the total price will be charged.

5.2.2. Non-refundable rate
(a) The contracting party and/or guest will be charged a deposit equal to the total price at any time.

 

6. Arrival, departure

6.1 For the purposes of these terms and conditions, the term „check-in“ refers to the guest’s personal registration at the hotel reception and the issue of access cards for their room. For the purposes of these terms and conditions, the term „check-out“ means the payment of the amount due by the contracting party and/or the guest to the hotel, the vacating of the rooms occupied by the guest, and the return of all access cards to the hotel rooms.

6.2 When checking in, the guest is required to present a valid passport or identity card, a booking confirmation and a valid credit card. The guest agrees that their credit card details may be stored for the purpose of securing the hotel operator’s claims against the contracting party and/or the guest. The hotelier also has the right to check the visas of guests who are subject to visa requirements in the Czech Republic due to their nationality, and, with the guest’s consent, to include a copy of these in the file. The hotelier is entitled to refuse check-in if the guest fails to meet, or does not fully meet, the identification and documentation requirements set out in this paragraph.

6.3 The usual check-in time is 14:00 CET. The hotel operator reserves the right to hand over the room to the guest at a later time if this is not possible for operational reasons on the hotel’s part.

6.4 The standard check-out time is 11:00 CET. If a guest wishes to check out later, they must notify reception of this request by 11:00 CET at the latest on the day before departure. The hotel operator is entitled to refuse the guest’s request in the event of a late handover of the room.
6.5 If a guest checks out later than scheduled, they are obliged to pay the following charges:
(a) If the guest has notified the hotelier of a late check-out in accordance with Article 6.3 of these terms and conditions and the hotelier has not objected, the guest is obliged to pay the hotelier 50 % of the applicable daily room rate at the current standard rate for checking out before 15:00 on the day of departure. If the room is vacated after 15:00 on the day of departure, the guest is obliged to pay 100 % of the daily room rate as stated in the confirmation, unless otherwise agreed.

6.6 Guests under the age of 18 („minors“) must be accompanied by a person who is at least 18 years of age („adult“) and who is related to the minor; In order to verify this, the guest must present their own passport or identity card and the minor’s passport or identity card.
A hotelier must not register a minor who is unaccompanied by an adult, or a minor accompanied by an adult with whom they have no family relationship; the hotel’s entitlement to payment from the contracting party remains unaffected by this

 

7. Parking

7.1 The hotel does not have its own car park.

 

8. Smoking

8.1 Smoking is strictly prohibited throughout the hotel, including in the rooms. To avoid any misunderstanding, please note that smoking „out of the window“ is also strictly prohibited. Areas where the general smoking ban does not apply are either signposted or you can enquire about them at reception.

8.2 The guest and the contracting party shall be liable to the hotelier for all costs, damages and fines incurred by the hotelier as a result of the guest smoking in areas where smoking is prohibited; in particular, but not exclusively, the guest and the contracting party shall be jointly and severally liable to the hotelier for any costs incurred by the hotelier in connection with the replacement of textiles, carpets or other furnishings whose odour has been affected by the guest’s smoking. The guest is obliged to reimburse the hotel operator for lost profit (in accordance with the price list) for a room which, in the hotel operator’s opinion, cannot be let or which has been refused by another guest due to the smell of nicotine and must be aired out; the obligation to pay applies to the entire duration of the airing required to remove the smell of nicotine and may last for several days.

8.3 If a guest fails to comply with the hotel operator’s request to stop smoking, the hotel operator is entitled to expel the guest from the hotel and have the room vacated, without thereby forfeiting the right to payment for the services provided.

8.4 If a guest triggers a fire alarm by smoking in an area where the general smoking ban has not been lifted, the guest and/or the contractual partner shall bear all costs incurred by the hotelier in connection with that fire alarm.

8.5 Even in areas where the general ban on smoking has been lifted, the guest is obliged to ensure that they do not contaminate and/or damage the hotelier’s property or that of a third party with fire, ash, smoke or cigarette ends. The guest is obliged to pay compensation for any damage caused.

 

9. Guest liability for damage
   
   

9.1 Guests must refrain from any conduct that could cause damage to the hotel’s property or that of third parties.

9.2 If a guest causes damage through their actions, omission or negligence – including by allowing any unauthorised person to enter the hotel premises – they shall be obliged to compensate the hotel for the full amount of such damage.

9.3 The amount of damages shall be determined on the basis of the actual amount of damage caused, in accordance with Section 2894 et seq. and Section 2900 et seq. of Act No. 89/2012 Coll., the Civil Code.

9.4 The hotel is entitled to demand immediate payment on the spot, either in cash or by other means. If the guest fails to pay for the damage, this may result in the immediate termination of their stay without any entitlement to a refund of sums already paid.

 

10. Hotel room facilities, housekeeping

10.1 All equipment and fittings located in the hotel, including those intended for consumption, are the property of the hotel and are intended solely for use within the hotel. In particular, slippers, bathrobes, electrical appliances and toiletries provided must be left in the room upon the guest’s departure, unless they have been used in accordance with their intended purpose.

10.2 The hotel operator is entitled to include any missing equipment and accessories in the bill issued to the contractual partner and/or guest, or, where applicable, to use the credit card details provided at check-in and to charge the relevant amount to that credit card.

10.3 Paid services offered by the hotel operator or third parties, which a guest may use before, during or after their stay (e.g. transport, shuttle services), will be charged to the guest’s account and must be paid for by the guest or a contractual partner. This applies not only to services which the hotelier is aware the guest has used at the time of check-out, but also to services of which the hotelier becomes aware only after the guest has checked out. In such cases, the hotelier may also use the credit card details provided at check-in and charge the relevant amount to that credit card.

10.4 The guest and/or contractual partner shall be liable to the hotel operator for any loss of or damage to equipment in the hotel room caused intentionally or through gross negligence on the part of the guest. This does not apply to consumables.

10.5 The housekeeping service cleans rooms daily between 8.00 and 16.00; rooms with a „Do Not Disturb“ sign on the door will not be cleaned. Guests are not entitled to have their room cleaned at a specific time.

 

11. Breakfast

11.1 If a guest is entitled to breakfast, they are required to attend breakfast at the time specified by the hotel operator in the areas set aside for this purpose within the hotel.

11.2 Outside the times set by the hotel operator for serving breakfast and/or at a different location, breakfast may only be ordered if the guest notifies the hotel reception of their request by 8.00 pm on the previous day at the latest, the hotel operator confirms this, and the guest agrees to pay additional costs amounting to . The hotel operator will also endeavour to prepare breakfast in the form of a packed breakfast for guests who have booked and paid for it. The contents of the packed breakfast are determined solely by the hotel operator. The guest is not entitled to request specific food items or methods of preparation.

11.3 The hotel operator determines the composition of the breakfast. Guests may not request specific dishes or drinks, or that these be prepared in a particular way. Where the hotel’s facilities allow, special requests from guests may be accommodated, but a surcharge may apply.

11.4 If a guest requires a special diet for health reasons or on religious grounds, they may notify the hotel reception of this; the hotel operator will endeavour to provide such a diet, but the guest has no legal entitlement to it.

11.5 The hotelier reserves the right to make short-term changes to breakfast serving times or to move breakfast to a different location, particularly if an event is taking place at the hotel.

11.6 Guests are not permitted to take food out of the breakfast room; this also applies to tea bags and coffee sachets. To avoid any misunderstanding, it is stated that the preparation and removal of packed lunches is not permitted. However, the hotelier will endeavour to prepare such a packed lunch for the guest; the hotelier may request reimbursement of the costs incurred.

 

12. Pets

12.1 Guests may bring pets into their hotel room. Guests are required to register their pet at the hotel reception and pay any applicable surcharge.

12.2 Guests are obliged to ensure that their pet does not pose any danger to other hotel guests or to hotel staff. They must take into account the concerns of third parties, even if they themselves do not consider their pet to be dangerous. In particular, the guest is obliged to keep pets on a lead, with a muzzle if necessary, and to keep them under supervision at all times.

12.3 Guests are liable for any damage caused by pets they have brought with them to the hotel.

12.4 The hotel operator or its staff are entitled to take pets into custody or arrange for them to be restrained by a doctor or a police officer, if the hotel operator believes that the animal poses an objective danger to other guests or staff and the guest is unable to bring the animal under control or it cannot be located in good time.

 

 

13. Concierge services

13.1 The hotel operator offers so-called concierge services to the extent it determines. The hotel operator is entitled to amend this scope, in particular to suspend the provision of certain concierge services. Concierge services include, amongst other things, arranging tickets for cultural events, organising transport services and making restaurant bookings.

13.2 Where the hotel provides concierge services free of charge, the hotel operator shall not be liable for any errors in the booking or order. The guest has no legal entitlement to any compensation.

 

14. General rights and obligations of guests

14.1 The hotel operator has the right to maintain order throughout the hotel premises. The hotel operator’s staff may also exercise this right in relation to guests.

14.2 Guests are required to behave considerately in the hotel’s public areas and to ensure that they do not disturb or inconvenience other guests. In particular, guests are obliged to ensure that they wear appropriate clothing when moving about the hotel’s public areas and to adjust the volume of their conversation to suit the surroundings.

14.3 Guests are required to observe quiet hours from 22:00 to 06:00 Central European Time (CET). If a guest fails to observe the quiet hours even after being warned by hotel staff about the disturbance they are causing, the hotel operator is entitled to vacate the room or have it vacated and to expel the guest from the hotel; this is without prejudice to the hotel operator’s claims against the contracting party and/or the guest.

14.4 When a guest leaves their hotel room – including when checking out – they must ensure that no taps are left running in the bathroom and that there is no open flame in the room. Any damage caused by a failure to comply with these obligations shall be borne by the contracting party and/or the guest.

14.5 The hotelier is entitled to enter a room occupied by a guest, in particular for the purpose of cleaning the room, changing towels and replenishing used toiletries.

14.6 Guests may store any personal belongings they wish to protect against loss in the in-room safe or in the hotel safe; these safes are provided by the hotel operator at its discretion; the guest has no legal entitlement to the provision and/or functionality of these safes. The hotelier shall under no circumstances be liable for any loss, even if such personal belongings were stored in one of the safes. The provisions of Sections 2946–2949 of Act No. 89/2012 Coll. shall not apply.

14.7 The hotel operator may authorise third parties to exercise its rights and fulfil its obligations arising from these terms and conditions, individual contracts and/or applicable legislation; where this concerns the hotel operator’s employees, they are authorised to do so in all cases.

14.8 Free internet access (Wi-Fi) is available to guests at the hotel. Guests have no legal entitlement to internet access; the hotel operator may suspend or slow down the internet connection. When using the internet, the guest is obliged not to view any online content that contravenes the law, nor to carry out any activity on the internet that is unlawful in terms of technology or content. The guest acknowledges that the hotel operator has a legitimate interest in archiving so-called click-streams and, where applicable, information regarding activities relating to the uploading and downloading of data. If necessary, the hotel operator may provide this information to law enforcement authorities if requested to do so by those authorities. The hotel operator has a legitimate interest in pre-filtering or blocking certain websites, particularly in the case of streaming services and file-sharing platforms.

 

15. Data Protection

15.1 The hotel operator consistently and on a long-term basis protects the personal data and privacy of visitors to its website, its customers, suppliers and other individuals. All procedures and measures adopted and implemented by the hotel operator in this area are strictly governed by the applicable legal provisions relating to the protection of personal data and privacy.

 

16. Final Provisions

16.1 These terms and conditions are governed by the law of the Czech Republic, provided that the contracting party is not a consumer. If the contracting party is a consumer, this contract is concluded in accordance with Czech law, and both the contract and these terms and conditions shall be governed by Czech law, provided that (a) the contracting party has their habitual residence in the Czech Republic or (b) their habitual residence is in a country that is not an EU Member State. If the contracting party has their habitual residence in another EU Member State, this contract and these terms and conditions shall also be governed by Czech law, provided that this does not affect the application of the mandatory rules of the EU Member State in which the contracting party has their habitual residence. The application of conflict-of-law rules is hereby excluded.

 

 

16.2 Where the relevant performance takes place within the territory of the Czech Republic and the contracting party is a consumer, the competent authority for the out-of-court resolution of consumer disputes is the Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, Company Registration Number: 000 20 869, website: https://adr.coi/cs.

16.3 The hotelier handles consumer complaints at the following email address: info@meetme23.com. The contracting party who is a consumer shall send information regarding the resolution of their complaint to the hotelier’s email address specified in the offer.

16.4 The hotel operator is not obliged to adhere to any code of ethics and does not adhere to any code of ethics, even on a voluntary basis.

16.5 Any disputes between the parties relating to the contract or these terms and conditions shall be settled by the competent Czech courts having jurisdiction over the matter. If the contracting party is not a consumer, the competent court with subject-matter jurisdiction shall be determined on the basis of the address of the hotel operator’s registered office as stated in the current extract from the Commercial Register relating to the hotel operator at the time the relevant legal proceedings are commenced.

16.6 Any individual agreements shall take precedence over the corresponding provisions of these terms and conditions to the extent that they expressly contain deviations from these terms and conditions. All other provisions of these terms and conditions shall remain in force.

16.7 The hotel operator reserves the right to amend these terms and conditions. The amended terms and conditions shall take effect on the date of their delivery to the contracting party and/or the guest. The new version shall then also apply to other guests whose stay begins on or after the date on which the new version comes into effect, unless the contracting party terminates the contract within one week of receiving the new version of the terms and conditions as a result of its delivery.

16.8 The hotel operator shall not be liable in cases where the services requested by the contracting party or a guest cannot be provided in full or at all due to force majeure.